Haus of Paws (Pty) Ltd T/A SnoutBox – SnoutBox.com
1. Introduction
1.1. Welcome to SnoutBox, an online pet retail platform owned and operated by SnoutBox (Pty) Ltd (“SnoutBox”, “we”, “our”, “us”).
1.2. By accessing, browsing, or purchasing from snoutbox.com (the “Website”), you (“you”, “your”, “Customer”, “User”) agree to be bound by these Terms and Conditions.
1.3. If you do not agree to these Terms, please refrain from using this Website or our services.
1.4. These Terms must be read together with our Privacy Policy and any other policies referenced herein.
2. Interpretation
2.1. “Products” means any goods made available for sale on our Website.
2.2. “Services” means the online retail services provided by SnoutBox.
2.3. “Working Days” means Monday to Friday, excluding South African public holidays.
2.4. Words importing the singular include the plural and vice versa; words importing gender include all genders.
3. Products
3.1. Product images are for illustrative purposes only; actual products may vary slightly in packaging, colour, or size.
3.2. All descriptions, specifications, and nutritional information are provided in good faith and sourced from manufacturers. SnoutBox accepts no liability for errors or omissions.
3.3. Products are intended for use by domestic pets only and must be used strictly in accordance with the manufacturer’s guidelines.
4. Orders & Availability
4.1. Orders placed via our Website constitute an offer to purchase, subject to acceptance by SnoutBox.
4.2. We reserve the right to refuse or cancel an order for reasons including stock unavailability, incorrect pricing, or suspected fraudulent activity.
4.3. All orders are subject to stock availability. Should a product be out of stock, we will notify you and offer either a refund, store credit, or a suitable replacement.
4.4. Prices displayed on the Website are in South African Rand (ZAR) and inclusive of VAT, unless otherwise stated.
4.5. Payment must be made in full before dispatch. Accepted payment methods include Payfast, Payflex, EFT, and others as listed on our Website.
5. Delivery & Shipping
5.1. Delivery is available within South Africa only.
5.2. Standard delivery times are 2–7 Working Days, depending on your location.
5.3. Delivery fees will be calculated at checkout and are payable by the Customer, unless a free shipping promotion applies.
5.4. Title and risk in the Products pass to the Customer upon delivery.
5.5. SnoutBox shall not be held liable for delays caused by courier services, strikes, adverse weather, or other events beyond our reasonable control.
6. Returns, Refunds & Exchanges
6.1. General
We want you and your pets to be completely satisfied. This Returns & Refunds Policy forms part of these Terms.
6.2. Eligibility for Returns
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Returns are accepted within 7 days of delivery.
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Products must be unused, unopened, and in their original packaging.
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For health, hygiene, and safety reasons, food, treats, supplements, grooming products, and bedding cannot be returned once opened.
6.3. Damaged, Defective or Incorrect Items
If you receive a damaged, defective, or incorrect product, you must notify us within 48 hours of delivery at hello@snoutbox.com.
We will arrange collection at our cost and either provide a replacement or issue a full refund.
6.4. Process for Returns
To request a return, please contact us at hello@snoutbox.com with your order number and reason for return.
Once authorised, the item must be returned to us within 7 days.
Refunds will only be processed after inspection and approval of the returned goods.
6.5. Refund Method
Refunds will be made using the original payment method or, if preferred, as store credit.
Please allow 5–10 Working Days for processing.
6.6. Exclusions
We do not accept returns for:
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Perishable or consumable goods once opened.
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Personalised or special-order items.
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Products damaged due to misuse, neglect, or failure to follow instructions.
7. Privacy & Data Protection
7.1. SnoutBox respects your privacy and is committed to protecting your personal information.
7.2. Personal information is collected and processed in accordance with the Protection of Personal Information Act (POPIA).
7.3. We will not sell or share your personal information with third parties, except as required for order fulfilment or by law.
7.4. Full details are available in our Privacy Policy, which forms part of these Terms.
8. Warranties, Liability & Indemnity
8.1. SnoutBox provides Products on an “as is” basis, with warranties limited to those provided by manufacturers.
8.2. To the maximum extent permitted by law, SnoutBox disclaims all other warranties, whether express or implied.
8.3. SnoutBox shall not be liable for any indirect, consequential, or incidental damages arising from the use or misuse of our Products.
8.4. You indemnify SnoutBox against all claims, losses, damages, liabilities, and expenses arising from your breach of these Terms or misuse of our Products.
9. Governing Law & Jurisdiction
9.1. These Terms are governed by the laws of the Republic of South Africa.
9.2. Any disputes shall be subject to the exclusive jurisdiction of the South African courts.
10. Changes to Terms
10.1. SnoutBox reserves the right to amend these Terms at any time.
10.2. Updated versions will be posted on this Website with immediate effect. Continued use of our Website constitutes acceptance of the updated Terms.
11. Contact Information
If you have any questions regarding these Terms & Conditions, please contact us at: